topic Re: Subscription Not Activated in Get Support

Subscription Not Activated

Csr — Thu, 25 Apr 2024 15:34:32 GMT

So frustrated! Tried to activate phone got to Step 6 of 6: Activate. Says SUBSCRIPTION NOT ACTIVATED

Cannot get past this. Tried online Chat and keeps saying No Agent Available, try back later. Cannot create a "ticket" because it will not allow me type in N/A in the esim box. Tried their AI Bot and got nowhere except in circle after circle, very frustrated and nothing helpful.

I have no idea what to do in order to get out of this endless loop and get my subscription activated. Can anyone help me?

Set up my husband's first and all went fine. Then went to subscribe myself and nothing works.

How do I get a real person to help me?

How do I get my subscription activated and get past Step 6 of 6 of the activation?

Re: Subscription Not Activated

softech — Thu, 25 Apr 2024 15:50:47 GMT

@Csr

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Subscription Not Activated

Csr — Thu, 25 Apr 2024 15:55:26 GMT

I have done all this. Even uninstalled the app, twice, and tried. It takes me to https://widget.telus.tiia.ai/publicmobile/publicmobile.html but nothing opens. The screen remains blank. I have tried this and gotten to this page five times and the exact same result...... a blank page. Again, an endless circle.

I will try the private message. Thanks for that link.