topic Re: I need to change my payment method. I recently changed my payment details and my account deactiv in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-change-my-payment-method-I-recently-changed-my-payment/m-p/1188305#M822762 <P>I'm using auto-pay. I recently misplaced my card and my bank issued a new card to me. However, I neglected to update my new card with Public Mobile so my payment didn't go through under the old card. Now I'm having difficulty updating to my new card. Your system is very slow when loading and I can't seem to get this fixed. Also, it's not user friendly at all.</P> Thu, 25 Apr 2024 15:03:53 GMT Joyce1956 2024-04-25T15:03:53Z I need to change my payment method. I recently changed my payment details and my account deactivated https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-change-my-payment-method-I-recently-changed-my-payment/m-p/1188289#M822755 Thu, 25 Apr 2024 14:45:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-change-my-payment-method-I-recently-changed-my-payment/m-p/1188289#M822755 Joyce1956 2024-04-25T14:45:40Z Re: I need to change my payment method. I recently changed my payment details and my account deactiv https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-change-my-payment-method-I-recently-changed-my-payment/m-p/1188292#M822758 <P>Account should not be 'deactivated' if you changed credit card info on time - before renewal.</P><P>Log in again with clean browser, clear cookies, use incognito mode to confirm status of your account. If you missed a payment account is only suspended not deactivated.</P> Thu, 25 Apr 2024 14:45:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-change-my-payment-method-I-recently-changed-my-payment/m-p/1188292#M822758 Yummy 2024-04-25T14:45:31Z Re: I need to change my payment method. I recently changed my payment details and my account deactiv https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-change-my-payment-method-I-recently-changed-my-payment/m-p/1188294#M822759 <P>Were the changes actually accepted by the system?&nbsp; In recent times, making updates to the credit card has been causing issues at Public Mobile.</P> Thu, 25 Apr 2024 14:46:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-change-my-payment-method-I-recently-changed-my-payment/m-p/1188294#M822759 computergeek541 2024-04-25T14:46:39Z Re: I need to change my payment method. I recently changed my payment details and my account deactiv https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-change-my-payment-method-I-recently-changed-my-payment/m-p/1188305#M822762 <P>I'm using auto-pay. I recently misplaced my card and my bank issued a new card to me. However, I neglected to update my new card with Public Mobile so my payment didn't go through under the old card. Now I'm having difficulty updating to my new card. Your system is very slow when loading and I can't seem to get this fixed. Also, it's not user friendly at all.</P> Thu, 25 Apr 2024 15:03:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-need-to-change-my-payment-method-I-recently-changed-my-payment/m-p/1188305#M822762 Joyce1956 2024-04-25T15:03:53Z