topic Service not working in Get Support

Cannot Sign in

Rvscotty — Wed, 24 Apr 2024 04:47:39 GMT

After signing up (my phone works fine for calls and texts), I am unable to sign in to my account. After successfully entering email and password, it simply loops back to my sign in page.

Re: Cannot Sign in

computergeek541 — Wed, 24 Apr 2024 04:51:26 GMT

@Rvscotty wrote:
After signing up (my phone works fine for calls and texts), I am unable to sign in to my account. After successfully entering email and password, it simply loops back to my sign in page.

Try clearing the app storage setting for the Public Mobile app before trying again. From what I can see, the Self Serve system is currently up and running as it should.

Re: Cannot Sign in

Rvscotty — Wed, 24 Apr 2024 05:00:18 GMT

Thanks but no positive result.

Any other ideas?

Service not working

Rvscotty — Wed, 24 Apr 2024 15:33:49 GMT

I am a new customer and after successfullly having my number transferred from Telus I cannot get into my account. My phone works only for texts, there is no phone or data. When I log into my account from my cell it just loops back to the sign on page after logging in. When I try to sign in from my computer I get a error Forbidden A1. I cannot get help directly from Public Mobile because I cannot log in. I have restarted my phone several times.

I seem to be hopelessly stuck.

Re: Service not working

hTideGnow — Wed, 24 Apr 2024 15:37:15 GMT

@Rvscotty

it does not even work for outgoing calls?

your working text could be just iMessage or RCS.

Ask support agent to check your account setup.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service not working

Rvscotty — Wed, 24 Apr 2024 18:54:07 GMT

Thanks for your suggestions.

One question, when I go to submit a direct message, who am I sending it to? I did CS agent but since I didn't get a reply I am no sure what is happening.

thanks.

Re: Cannot sign into my account - 'Forbidden A1'

Rvscotty — Thu, 25 Apr 2024 02:15:51 GMT

Can you tell me if I open a ticket do I get a confirmation? I have sent a message twice with no reply

Re: Cannot sign into my account - 'Forbidden A1'

computergeek541 — Thu, 25 Apr 2024 04:35:38 GMT

@Rvscotty wrote:
Can you tell me if I open a ticket do I get a confirmation? I have sent a message twice with no reply

There will be a message in your private messaging outbox that will contain a ticket number.

Re: Service not working

mnadain — Thu, 25 Apr 2024 11:04:16 GMT

Hi,

The same thing happened to me & I know it is wildly stressful & unnerving, but know there is light at the end of the tunnel. You have taken the correct first steps in sending a message to a CS agent. They got back to me within about 8 hours and from there directed me to who I needed. For me the whole thing was the result of a failed number port. With the assistance of a very helpful Telus porting agent, she was able to "force finish" the port and it's been smooth sailing since then. I hope you get your issue resolved soon!

Re: Service not working

Rvscotty — Thu, 25 Apr 2024 14:11:21 GMT

Thanks for the encouraging words.

Re: Service not working

Rvscotty — Thu, 25 Apr 2024 14:12:09 GMT

Just as an additional thought, would it be possible to call tell us myself in order to speed things up?