topic Re: Subscription not activated in Get Support

Subscription not activated

Peter13579 — Thu, 25 Apr 2024 04:37:11 GMT

Hi,

I just bought a new pan and tried to transfer my current phone number and activate the subscription. Got an error Message, that the subscription is not activated. Logik also didn’t work after that error message, to get support

Re: Subscription not activated

Handy1 — Thu, 25 Apr 2024 01:29:44 GMT

@Peter13579 If chat bot is not working for you , you can use this direct link to support to help

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription not activated

softech — Thu, 25 Apr 2024 01:30:18 GMT

@Peter13579

try this,

Click Logout on top left of the screen
Wait 5 mins for the system to configure on the back end.
Then log in again using the Email and Password.
The app will then sends a code to the Email again,. Enter the code
and you will see the prompt 'Confirm for Full Access' and your Activation will be completed after

if that does not work, open ticket with PM by private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Subscription not activated

HALIMACS — Thu, 25 Apr 2024 01:30:26 GMT

@Peter13579

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Subscription not activated

Peter13579 — Thu, 25 Apr 2024 01:45:16 GMT

Thank you for your response, but unfortunately it doesn’t worked.