topic Login Issue, Password not working in Get Support

Login Issue, Password not working

ThomasNAlt — Thu, 25 Apr 2024 01:06:00 GMT

Hi,

I've been away travelling for a bit and missed the transition over Eversafe. Today I tried to login to update my credit card (we are still overseas) and Eversafe does not seem to recognize my password. My account was activated prior to 2023. Also this is an alternate account I had to create to get into the community board.

I also tried resetting my password and no message comes through to my email.

Finally, I am hoping there is a way for me to authenticate without getting a PIN sent to my phone since this won't work while I am traveling.

Can someone contact me to look into this. Thanks.

Re: Login Issue, Password not working

softech — Thu, 25 Apr 2024 01:08:43 GMT

@ThomasNAlt

you can have the 2FA sent to your e-mail after you sort out the login

And you sure your PM service still active?

you can ask support to help to sort out the login email.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Login Issue, Password not working

ThomasNAlt — Thu, 25 Apr 2024 01:15:45 GMT

Thanks. I'll open a ticket. I just tired again and my password worked (maybe I was temporarily locked out?). However the problem is it only gives me the option to receive a text or voice call for the activation and not an email which won't work because I am still overseas.