topic Trying to activate in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Trying-to-activate/m-p/1188012#M822604 <P>I have a new SIM, and a number, but when the app indicated it was sending a code to my phone to confirm (through Eversafe), it never arrived. Now my phone recognizes the new number, but it won't connect. And I cannot get into a screen on the app that will activate?</P> Wed, 24 Apr 2024 19:45:58 GMT TyMad 2024-04-24T19:45:58Z Trying to activate https://productioncommunity.publicmobile.ca/t5/Get-Support/Trying-to-activate/m-p/1188012#M822604 <P>I have a new SIM, and a number, but when the app indicated it was sending a code to my phone to confirm (through Eversafe), it never arrived. Now my phone recognizes the new number, but it won't connect. And I cannot get into a screen on the app that will activate?</P> Wed, 24 Apr 2024 19:45:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Trying-to-activate/m-p/1188012#M822604 TyMad 2024-04-24T19:45:58Z Re: Trying to activate https://productioncommunity.publicmobile.ca/t5/Get-Support/Trying-to-activate/m-p/1188019#M822607 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/410326">@TyMad</a>&nbsp;</P><P>is this a new sim card on existing account or new sim card with new account ??</P><P>if you click Didn't receive code on the 2FA screen, is there a Send email choice?</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 24 Apr 2024 20:11:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Trying-to-activate/m-p/1188019#M822607 softech 2024-04-24T20:11:11Z