topic Re: Account Login in Get Support

Account Login

catlady58 — Wed, 24 Apr 2024 15:32:32 GMT

I can't login to may account because the eversafe security code is being sent to the incorrect number.

Re: Account Login

Handy1 — Wed, 24 Apr 2024 15:33:24 GMT

@catlady58 get support to fix by

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Login

OldMan2024 — Wed, 24 Apr 2024 17:07:14 GMT

I had the same issue when I signed up. You get a temporary number when you sign up then the PM agent helps you port your old number from your previous carrier. However, Eversafe doesn’t change it automatically. I had to change it myself on the Eversafe profile page. In the meantime, if your trying to log in, I’m assuming you are choosing the option “didn’t get code” when they send it to wrong number, so you can send it to your e-mail (unfortunately the default is always text to your phone).

Re: Account Login

catlady58 — Wed, 24 Apr 2024 18:14:54 GMT

thanks for your help, i was able to get it fixed.

Re: Account Login

CS_Agent — Wed, 24 Apr 2024 18:19:24 GMT

Great!

Have a good day!