topic Activation Help in Get Support

Activation Help

Campbell275 — Wed, 24 Apr 2024 21:26:09 GMT

I subscribed to a plan online and discovered that I needed a new phone. Purchased an unlocked phone (new) and now am unable to find a way to activate it. Put the sim card I ordered in the phone and it says it is not on a network. I'm lost and there is no way of contacting anyone for support. When I try to cancel the subscription it sends the code to the phone number that was assigned when I signed up which isn't connected to a phone so I don't get the code! Very very frustrated. @J_PM

Re: Activation Help

hTideGnow — Wed, 24 Apr 2024 17:20:01 GMT

HI @Campbell275

did you use the app to complete the activation?

if not, please download the PM app on your phone and login

if you still need help with the activation, check with support agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation Help

RavingRaven — Wed, 24 Apr 2024 17:53:12 GMT

@Campbell275

Have you tested the Sim card in a different phone? This will determine if it's a Sim card problem or a phone problem. ( If you have completed the activation process.)