topic Re: How do I get my old username back? in Get Support

How do I get my old username back?

_sal_ — Wed, 24 Apr 2024 15:19:46 GMT

Is this even possible anymore? Whenever I log in it logs me in with a new username even though my original account is associated with another username in the community forum. I wish there was a way to merge the posts together.

Does anyone know?

Re: How do I get my old username back?

Handy1 — Wed, 24 Apr 2024 15:21:10 GMT

@_sal_ Sounds like ever safe has issues linking your account . Contact support they can help you to get your old community ID back

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I get my old username back?

hTideGnow — Wed, 24 Apr 2024 15:25:38 GMT

HI @_sal_

when was the last time you were able to use the old username?

most likely you can get it back, but check with support agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html (Login with your current email login ) Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I get my old username back?

_sal_ — Wed, 24 Apr 2024 15:30:36 GMT

I don't remember, it was before the website was upgraded. After the upgrade it forced me to create a new username, I could not use my original one. Now there are two of me on this community with separate post history (one which I can no longer log in as). I messaged the CSAgent so I'll see if they can fix it.

Re: How do I get my old username back?

Handy1 — Wed, 24 Apr 2024 15:32:05 GMT

@_sal_ Support will be able to help easy fix for them many had this same issues and got old community ID back

Re: How do I get my old username back?

hTideGnow — Wed, 24 Apr 2024 15:36:13 GMT

HI @_sal_

we saw this a lot and most of them get their old id back without troubles

Re: How do I get my old username back?

sivaprakash1234 — Wed, 24 Apr 2024 22:35:30 GMT

Support can assist with an easy fix for those experiencing similar issues, as many others have successfully regained their old community ID through their help.