topic Re: Legacy Account - Unlimited Canada Wide Calls in Get Support

Legacy Account - Unlimited Canada Wide Calls

Buffy1009 — Wed, 24 Apr 2024 21:32:10 GMT

Hello, I had a legacy account with Unlimited Canada Wide Calls. I went to use my cell phone and it was not able to make calls out. I have been a customer with Public Mobile from August 11, 2011 and this is the first time that the unlimited call were not that. Looking at your website for the 3 shows no limit on the calls and I am only making these in Ontario not any other provinces.

Plus with the legacy plans expiring at the end of May and rewards being changed in points. I was unable to get online to submit a question last night

Re: Legacy Account - Unlimited Canada Wide Calls

Handy1 — Wed, 24 Apr 2024 15:01:31 GMT

@Buffy1009 Maybe first check

Outage map in your area:

https://istheservicedowncanada.com/

but to contact support to further investigate please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Legacy Account - Unlimited Canada Wide Calls

Buffy1009 — Wed, 24 Apr 2024 15:02:43 GMT

This was last night at 730 and this is ridiculous

Re: Legacy Account - Unlimited Canada Wide Calls

Handy1 — Wed, 24 Apr 2024 15:10:33 GMT

@Buffy1009 I feel your frustration it’s all I’ve ever had here myself . Also note I’m just a customer like you trying to help you trouble shoot and find a resolve for you . Best of luck 🤞

Re: Legacy Account - Unlimited Canada Wide Calls

BKNS27 — Wed, 24 Apr 2024 15:21:00 GMT

@Buffy1009

Unfortunately these things happen. Out of PM control.

Re: Legacy Account - Unlimited Canada Wide Calls

hTideGnow — Wed, 24 Apr 2024 15:21:18 GMT

HI @Buffy1009

you checked community inbox ? if they haven't replied you yet, message them again https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And you have another phone around? test the sim card there

also try calling with a 1 in front of the 10 digits and also try calling with just the 10 digits

Try calling different numbers to test

Re: Legacy Account - Unlimited Canada Wide Calls

Buffy1009 — Wed, 24 Apr 2024 15:23:18 GMT

I appreciate that you did try and assist.