topic Switching Plan - Data Boost in Get Support

Switching Plan - Data Boost

Buffy1009 — Wed, 24 Apr 2024 21:32:58 GMT

Also, with the switching from legacy receiving 250 g and then my phone not making calls and plan was active. Did I l lose that bonus? Very frustrating not to talk to someone to ask but I want the remaining data I didn't use added to my account. As I feel this was a glitch on Public Mobile's side.

Re: Switching Plan - Data Boost

Handy1 — Wed, 24 Apr 2024 15:03:31 GMT

@Buffy1009 You didn’t downgrade you plan did you ? If you did the bonus’s data will be removed .. but your not the first to mention calls not working first check

Outage map in your area:

https://istheservicedowncanada.com/

But to contact support to further investigate for you . Please

submit ticket with support . using the chat bubble bottom right of screen

If that doesn’t work you can always send direct private message to support .

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switching Plan - Data Boost

BKNS27 — Wed, 24 Apr 2024 15:19:05 GMT

@Buffy1009

You will loss your bonus data if you downgrade your plan but you won’t lose it if you upgrade your plan.

Did you download your plan recently?

Re: Switching Plan - Data Boost

Buffy1009 — Wed, 24 Apr 2024 15:20:59 GMT

I didn't want to push the accept as solution but a gift is a gift and in law it is not right to have stipulations to a gift when you received it honestly.