topic Re: subscription up grade in Get Support

subscription up grade

Gramma1 — Wed, 24 Apr 2024 13:20:33 GMT

My subscription was not up graded but my credit card was charged the new rate on Apr 01

Re: subscription up grade

BKNS27 — Wed, 24 Apr 2024 13:33:24 GMT

@Gramma1

Did you click the upgrade on your next renewal date or upgrade now?

Where are you seeing that plan didn’t upgraded?

If you click on Now, you will pay for your current plan plus the upgraded plan.

Re: subscription up grade

Dunkman — Wed, 24 Apr 2024 13:30:18 GMT

@Gramma1

The website has caching issues. You might want to try to login with a different web browser, clear cache or incognito mode. That might show your up to date plan.

Re: subscription up grade

Gramma1 — Sun, 28 Apr 2024 12:44:27 GMT

When I login to my account is shows old plan. When I look around all the info it showed my plan would be up graded on next billing cycle. Bank account charged but plan not upgraded.

Re: subscription up grade

Gramma1 — Sun, 28 Apr 2024 12:46:08 GMT

Signed up for upgrade on renewal date.

Re: subscription up grade

BKNS27 — Sun, 28 Apr 2024 13:37:24 GMT

@Gramma1

Best to contact a CS_Agent to investigate. Click on the Chat bubble and type in Submit a Ticket.