topic Re: Private messages in Get Support

Unable to text

Cregdt — Wed, 24 Apr 2024 04:00:37 GMT

Is it just me or do you all have an issue sending text messages. I’ve been with PM two days now and all my text go unsent. What should I do

Re: Unable to text

Sansan — Sat, 20 Apr 2024 23:26:39 GMT

@Cregdt Sorry, this is an issue for most new members. It's been happening for about 2 weeks now. Message cs agents separately for them to re provision your account.

Private messages

Cregdt — Sat, 20 Apr 2024 23:40:37 GMT

I’ve been with PM for six days now and despite several private messages to CS_Agent be never heard back from them.

do they exist?

Re: Private messages

hairbag1 — Sat, 20 Apr 2024 23:43:24 GMT

@Cregdt

watch the little envelop icon on top right side of page will be highlighted when they respond to you.

Whats the nature of your questions...maybe we can help faster than they can.

Re: Private messages

Sansan — Sat, 20 Apr 2024 23:45:37 GMT

Check your messages here. It doesn't always show until you actually click the picture. ( mine doesn't)

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to text

Chalupa_Batman — Sat, 20 Apr 2024 23:50:05 GMT

Hello @Cregdt

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Unable to text

Phil_Adelphus — Sun, 21 Apr 2024 00:19:57 GMT

@Cregdt You can get the SMS problem fixed by customer service, if the chatbot (icon bottom right) doesn't work for you then send agents a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if there's no icon. Their hours are 9 a.m. to 10 p.m. ET so you may not get a response this evening.

Multiple issues worth mentioning

Cregdt — Mon, 22 Apr 2024 19:45:35 GMT

The voice mail feature doesn’t work I have messages but can’t get them

the iMessage or text feature doesn’t work I can’t send and receive messages.

the reception to get calls in my home in Quebec is spotty

anyone know how long we will need to suffer before we get decent service

Re: Multiple issues worth mentioning

hTideGnow — Mon, 22 Apr 2024 19:48:24 GMT

HI @Cregdt

with Voicemail, are you using iPhone? if you are , you might want to disable iPhone's feature Live voicemail

and the iMessage and sms problem, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Multiple issues worth mentioning

Meow — Mon, 22 Apr 2024 19:48:49 GMT

My voice mail works as expected. Check if you phone calls correct number when pressing '1'. Try calling access number directly to confirm if it is your phone or vmail in general issue.

Texting does not work for new customers. They have to open a ticket so agent can do something on PM side in order for SMS to start working.

Re: Multiple issues worth mentioning

Cregdt — Mon, 22 Apr 2024 19:52:46 GMT

Thanks ticket doesn’t work but I will keep trying

Re: Multiple issues worth mentioning

hTideGnow — Mon, 22 Apr 2024 19:53:56 GMT

HI @Cregdt

if Chatbot ticket does not work, then just use the easier way to submit ticket, just message CS_Agent directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Multiple issues worth mentioning

Cregdt — Tue, 23 Apr 2024 18:22:23 GMT

If they ever reply to my messages I would probably have a heart attack from

the excitement of getting a feedback

Re: Multiple issues worth mentioning

Renderdc — Tue, 23 Apr 2024 19:37:06 GMT

HAHA yep same here. it's been 5 days so far and all i hear is birds chirping...

Re: Multiple issues worth mentioning

computergeek541 — Wed, 24 Apr 2024 01:06:13 GMT

self solution removed