topic Re: iMessage and FaceTime not working in Get Support

iMessage and FaceTime not working

Mrfurious — Wed, 24 Apr 2024 01:30:31 GMT

I have requested help over 2 hours ago. I ported my daughter’s phone over from Rogers over 2 weeks ago. I bought a SIM card.

Re: iMessage and FaceTime not working

Handy1 — Wed, 24 Apr 2024 01:34:16 GMT

@Mrfurious Yes PM is having issues with sms and iMessage with new activations . Support unfortunately has been having unusually long delays getting back to customers . You just need to keep an eye on your community inbox for their reply and resolve the issue for you

Re: iMessage and FaceTime not working

Dunkman — Wed, 24 Apr 2024 01:34:20 GMT

@Mrfurious

Is regular talk working? data?

There has been an issue with SMS texting after porting recently. That would affect iMessage and faceTime. You can try a network reset of phone. If that does not work, you would need to contact customer service agent. Usually CSA respond within a few hours, but it has been longer recently.

Here is some additional information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-FaceTime-Features/td-p/1180057

Re: iMessage and FaceTime not working

hTideGnow — Wed, 24 Apr 2024 01:35:58 GMT

Hi @Mrfurious

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iMessage and FaceTime not working

Mrfurious — Wed, 24 Apr 2024 01:44:12 GMT

Thanks. I’ve done all that as my wife’s phone wncountered the same issue a few weeks ago as well. Hers is working this one is not:(

Re: iMessage and FaceTime not working

Sushi_Combo — Wed, 24 Apr 2024 02:51:13 GMT

This is a pretty critical issue that is still unresolved. Wonder if we will get any updates about why it's taking this long.

Re: iMessage and FaceTime not working

Mrfurious — Wed, 24 Apr 2024 11:36:07 GMT

It sure is. Usually porting your phone number and installing a new SIM is smooth and easy but not here.