topic Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1 in Get Support

Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

M8t3 — Fri, 12 Apr 2024 22:04:34 GMT

Hi everyone, I'm incredibly frustrated as I wanted to move over from Fido to Public, having heard great things. I was able to complete all steps for pre-activation UP UNTIL I was asked to "Scan this QR code to quickly download the app and finalize your eSIM activation." I've scanned the QR Code and attempted to download the app from the app store on my iPhone 15 iOS 17.4.1 with no luck.

Each time it spins to indicate that the app is downloading and then it'll ask for my Apple ID login midway through...over and over again.

Any help would be appreciated as my payment has already gone through...

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

Chalupa_Batman — Fri, 12 Apr 2024 22:07:01 GMT

May sound dumb but... have you rebooted your phone? Do you have a good connection to WiFi?

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

Phil_Adelphus — Fri, 12 Apr 2024 22:43:34 GMT

@M8t3 Is there any possibility your phone is linked to an App Store other than Canada?

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

Sansan — Sat, 13 Apr 2024 02:13:39 GMT

@M8t3 yea for to the Play store and click on your avatar.

- settings

-general

- account preferences to see if it's set to another country. Where did you buy the phone from? Did you recently move to Canada?

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

Burlrob — Wed, 17 Apr 2024 10:15:47 GMT

Hopefully you contacted Apple for help with your Apple App Store issues.

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

M8t3 — Wed, 24 Apr 2024 01:03:18 GMT

Why would I contact Apple? I have no issues with my app store--it's working just fine for every other app I've downloaded and updated...

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

M8t3 — Wed, 24 Apr 2024 01:03:43 GMT

Yes, multiple times, and yes

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

M8t3 — Wed, 24 Apr 2024 01:06:09 GMT

Set to Canada. Phone is from Canada. I'm Canadian.

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

M8t3 — Wed, 24 Apr 2024 01:06:20 GMT

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

hTideGnow — Wed, 24 Apr 2024 01:09:32 GMT

HI @M8t3

I agree it is an Apple store problem. At least reboot your phone, and try download the app from a different wif

if that does not work still, check with Apple store, they are nice, they would help

Re: Unable to Download App Even Though I Have an iPhone 15 Running iOS 17.4.1

Phil_Adelphus — Wed, 24 Apr 2024 11:08:05 GMT

@M8t3 Have you tried just going to the app store, searching for Public Mobile, and downloading the app that way?