topic Phone not sending or getting texts in Get Support

Phone not sending or getting texts

Jamie2121 — Tue, 23 Apr 2024 23:44:22 GMT

Hey everyone, my phone and my wife’s phone don’t sent or receive texts. What can I do to resolve this ?

Re: Phone not sending or getting texts

softech — Tue, 23 Apr 2024 23:47:09 GMT

@Jamie2121 new activations??

PM currently has trouble to provision SMS with new accounts. They are working on the fix, but they can correct the issue on a case by case basis. Please open ticket with PM support. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Phone not sending or getting texts

Chalupa_Batman — Tue, 23 Apr 2024 23:52:02 GMT

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

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