topic Re: Texting not working in Get Support

Texting not working

Zee3 — Tue, 23 Apr 2024 21:46:13 GMT

Transfer from fido 2+ weeks ago

Android galaxy s20

Verification code not working or texting

Lte and calling working

Re: Texting not working

softech — Tue, 23 Apr 2024 21:49:43 GMT

@Zee3

PM has problem provisioning text capability for new activations. ( And if you are an iPhone user, iMessage activation is impacted without a working SMS. )

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Texting not working

hTideGnow — Tue, 23 Apr 2024 21:49:44 GMT

hi @Zee3 common issue for new activation but support agent can help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Texting not working

fixin1 — Tue, 23 Apr 2024 21:50:07 GMT

@Zee3 - Please do this to fix SMS issue:

If you are on a physical SIM, please try popping it out of your SIM tray and insert it into another device to re-provision.
If you are on eSIM, please contact CS_Agent for re-provisioning your eSIM:

If the physical SIM tip doesn't work, please contact CS_Agent for re-provisioning your SIM:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox