topic Subscriber passed away in Get Support

Subscriber passed away

MargieC — Tue, 23 Apr 2024 16:49:03 GMT

I want to cancel my dad's plan as he has passed away.

Re: Subscriber passed away

hTideGnow — Tue, 23 Apr 2024 16:57:15 GMT

sorry for your lost!

you can try to do it the proper way to close the account by messaging support https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

they might not be very helpful as you are not the account holder. You can try to be answer as the account holder and answer the verification questions

if too much trouble, an easier way is to simply cnacel the credit card used for the payment or ask credit card to reverse last PM payment. If the payment is reversed, the account will be suspended immediately and will be closed 90 days after that

Re: Subscriber passed away

Yummy — Tue, 23 Apr 2024 17:01:32 GMT

Sorry for your loss 😢

To cancel service:

- Port to another provider

- Declare phone lost/stolen. After 90+ days of no pay your account will be deleted

- Go to Payments. Toggle 'Subscribed' to off. After 90+ days of no pay your account will be deleted

Before any of these open ticket and ask your credit card info to be removed from your account.

Re: Subscriber passed away

Sansan — Tue, 23 Apr 2024 17:13:50 GMT

@MargieC I'm sorry to hear of your loss.

If all else fails, send a copy of the Proof of Death Certificate to Public Mobile Corporate Office:

25 York Street, floor 25 Toronto, Ontario M5J 2V5.