topic iMessage Activation in Get Support

iMessage Activation

Alex861 — Tue, 23 Apr 2024 15:52:09 GMT

Joined Public Mobile from another provider and my iMessage shows still activating after the whole day of use of Public Mobile. I tried everything that was humanly possible that was offered as help on this forum. however, nothing works, and I still cannot use my number as iMessage/Facetime. Please, anyone could help me? I have iPhone SE 2nd Gen. Latest iOS.

I tried:

Turning off/on the Phone
Flight mode on/off
Network Reset
iMessage/Facetime off/on
Deleting conversations on iMessage
Hard reboot of the phone

Literally nothing works!

I would so much appreciate assistance. I really need my iMessage to work.

Re: iMessage Activation

hTideGnow — Tue, 23 Apr 2024 15:53:48 GMT

HI @Alex861

your iMessage problem was because SMS did not setup correctly on the system when your account was activated

PM is aware of the SMS problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iMessage Activation

agorrie — Sun, 12 May 2024 23:51:06 GMT

I have the same problem but the CS Agent has told me to buy a new SIM.

1. Will this resolve the issue?

2. Is there anything PM can do to fix the issue with my current SIM? That's probably the better solution.

Thanks,

Andrew

Re: iMessage Activation

hTideGnow — Sun, 12 May 2024 23:54:29 GMT

@agorrie wrote:
I have the same problem but the CS Agent has told me to buy a new SIM.
1. Will this resolve the issue?
2. Is there anything PM can do to fix the issue with my current SIM? That's probably the better solution.
Thanks,
Andrew

HI @agorrie

1. a new sim could resolve it, we saw some people came back and told us that was how it was fixed

2. if PM agent said you need this to fix the problem, I don't think there is another way