topic Re: Add Ons Not Working in Get Support

Add Ons Not Working

Sunflower3 — Tue, 23 Apr 2024 13:50:17 GMT

So I used my point that I had to get more data, so it was 5 points for 250 MB data, and also got 15 dollars in credits and I used 15 points to accumulate that credit. The problem now is that when In go to use the 250 MB data it does not work I cannot send any messages or get on safari. My current plan right now I have used up all my data so I was like let me use some of points to get more data add ons for 15 days. Now it wont work , and it just makes me curious to know if my 15 dollar credit I got with my points will even work, because the data add on is not working.

Re: Add Ons Not Working

hTideGnow — Tue, 23 Apr 2024 13:53:15 GMT

HI @Sunflower3

does the 250Mb shows up on your My Account? use Incognito/private/secret mode to login and check

and make sure your phone does not have a monthly limit set.

Re: Add Ons Not Working

fixin1 — Tue, 23 Apr 2024 13:55:59 GMT

@Sunflower3 - At least it isn't the USA roaming add-on.

If you see the data add-on in My Account on the web or in the App in "Usage Breakdown"