topic Re: I cannot receive texts in Get Support

I cannot receive texts

maddie22 — Wed, 24 Apr 2024 01:12:54 GMT

I am a new customer to

Re: I cannot receive texts

hTideGnow — Tue, 23 Apr 2024 13:44:07 GMT

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot receive texts

Dunkman — Tue, 23 Apr 2024 13:44:35 GMT

@maddie22

More information may be helpful.

Did you port over your number from another carrier? Are you able to receive phone calls? what about data?

Did you respond yes to your original carrier's port confirmation text?

Re: I cannot receive texts

fixin1 — Tue, 23 Apr 2024 13:44:43 GMT

@maddie22 - Please do this:

If you are on a physical SIM, please try popping it out of your SIM tray and insert it into another device to re-provision.
If you are on eSIM, please contact CS_Agent for re-provisioning your eSIM:

If the physical SIM tip doesn't work, please contact CS_Agent for re-provisioning your SIM:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox