topic Carrier issue in Get Support

Carrier issue

Aman83 — Tue, 23 Apr 2024 01:08:27 GMT

My carrier is showing up as public mobile and my iMessage is showing up as verifying. I will not be able to receive any messages from my previous carrier. Which I need to properly switch over.

Re: Carrier issue

HALIMACS — Tue, 23 Apr 2024 01:10:58 GMT

@Aman83

You only need to receive SMS from prior carrier, not MMS or iMessage.

Reply "YES" to that message, then replace with the PM SIM card, reboot your device, and the number port will occur.

Re: Carrier issue

Chalupa_Batman — Tue, 23 Apr 2024 01:13:12 GMT

Hey @Aman83

You need to take out the Public Mobile SIM card and put in your other carrier card that you're porting from to get the text message. If you don't do it within 1.5 hours, you'll have to call a certain number to re trigger the text again.

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.