topic Re: Account set up using app in Get Support

Account set up using app

MikeCor — Mon, 22 Apr 2024 23:33:11 GMT

I have an existing account that I set up at a kiosk. How do I create an account so I can change update my credit card?

Re: Account set up using app

Sansan — Mon, 22 Apr 2024 23:39:51 GMT

@MikeCor download the public mobile app. Go to Payment. Many errors have been reported updating credit card information. Just have to keep trying.

Re: Account set up using app

MikeCor — Mon, 22 Apr 2024 23:42:28 GMT

I just down loaded the app. Where do i find payment? It’s trying to get me to pick a plan? I already have a plan. Thx

Re: Account set up using app

Sansan — Mon, 22 Apr 2024 23:47:36 GMT

When you signed up, you should have already picked a plan. Is that not how you initially signed up by downloading the app? The Payment tab hould be towards the bottom left of the page.

If you don't swe it maybe uninstall and re-install.

Re: Account set up using app

MikeCor — Mon, 22 Apr 2024 23:48:54 GMT

Had it set up at a kiosk, didn’t need the app. Now when I sign into the app it thinks i’m a new and wants me to pick a plan.

Re: Account set up using app

Sansan — Mon, 22 Apr 2024 23:56:18 GMT

If you are referring to years and years ago, there's no much such thing as Kiosks setup anymore. Everything is all done through the app or online. I personally don't use the app. I go use the website through my phone.

But it sounds like you don't have Eversafe ID. That is mandatory. Once you do that you will have access.

https://www.publicmobile.ca/en/bc/get-help/articles/eversafe-faqs