Cellular data

Lyle_2 — Mon, 22 Apr 2024 21:34:35 GMT

Why when I’m using cellular data my phone is using LTE and not 5G. I’m not able to use the internet

Re: Cellular data

fixin1 — Mon, 22 Apr 2024 21:52:21 GMT

@Lyle_2 - What does your carrier name show?

Try seeing if you have cellular data / mobile data enabled in your cellular settings.

Also the S20 / S20+ / S20 Ultra / S20FE does not support 5G if that is your device.

Also it may be the tower signal strength, are you on 1 bar? Also it could be events occurring also.

You may also be on Unlimited Data at reduced speeds - of up to 512kbps.

If none of these suggestions work, please contact CS_Agent to get it resolved:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

topic Cellular data in Get Support

Cellular data

Re: Cellular data