topic text not working - send or receive in Get Support

text not working - send or receive

ATTU42 — Mon, 22 Apr 2024 20:39:35 GMT

text not working... joined public mobile today (22apr2024) and have and a pixel 7a phone

Things I've tried: restart phone, remove/replace sim card, checked APN was correct, reset Mobile Network Settings...none have helped..

I would appreciate anyone that could shed some light on this...thanks.

Re: text not working - send or receive

softech — Mon, 22 Apr 2024 20:49:08 GMT

@ATTU42

PM currently has trouble to provision SMS with new accounts. They are working on the fix, but they can correct the issue on a case by case basis. Please open ticket with PM support. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: text not working - send or receive

Meow — Mon, 22 Apr 2024 20:50:52 GMT

Open a ticket.

All new customers have same issue - SMS not working.

Re: text not working - send or receive

ATTU42 — Mon, 22 Apr 2024 20:51:43 GMT

thanks...will do..'

Re: text not working - send or receive

ATTU42 — Mon, 22 Apr 2024 21:12:44 GMT

Is there any specific information that I could supply to help speed this along? Or is just mentioning that text is not working is good enough...and also since I'm signed in, I take it the tech support person doesn't need my account information, etc...