topic Error in APN settings sent from Public Mobile in Get Support

Error in APN settings sent from Public Mobile

CatalystOne — Sun, 21 Apr 2024 22:04:51 GMT

I activated in March 2024 and from the beginning I could not send MMS pictures due to an apparent error in the Public Mobile APN. The correct settings are as follows:

APN Name: PC Mobile

MMS proxy : mmscproxy.mobility.ca
MMS port : 8799

Be sure to save your updated settings. In my case, the changes were immediate; I did not have to reboot/restart. I am now able to send (and receive) MMS pictures.

Re: Error in APN settings sent from Public Mobile

fixin1 — Sun, 21 Apr 2024 22:10:26 GMT

@CatalystOne - That APN seems to be PC Mobile

Follow the help article here:

Make sure your phone is unlocked. If it’s not, contact your previous wireless provider
Check that your device is compatible on our network; for more information check out this article
To access 5G network speeds, ensure you have a compatible phone, your phone’s software is up-to-date and you are connected to the Public Mobile 5G network where available.

Next, check your APN settings (Android Phones Only):

Open your phone’s settings and tap:

Access Point Names
New APN settings

Verify the following field match:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

If you had to make any changes, save them, reboot your phone, and you’re good to go! Make sure to enable data in your phone settings

Re: Error in APN settings sent from Public Mobile

Phil_Adelphus — Mon, 22 Apr 2024 11:35:35 GMT

@CatalystOne This is Public Mobile (Telus) but your post is about PC Mobile (Bell) as @fixin1 noted. Telus changed the APN for MMS back in February, here is some info including links to the correct APN for both iPhone and Android. The change did not affect all devices, it was mainly older ones, there is a list in the FAQ of compatible models.

https://www.publicmobile.ca/en/on/get-help/articles/picture-messaging-updates

If the PC Mobile APN worked for you maybe you're in the wrong community, did Bell change APN settings for MMS too?

Re: Error in APN settings sent from Public Mobile

CatalystOne — Tue, 23 Apr 2024 18:32:54 GMT

@fixin1 Thank you.

@Phil_Adelphus : I am in the right community. I ported to PM from Telus. I have never been on Koodo nor Bell or any of it's sub-carriers such as PC Mobile. PC Mobile has relationships with both Bell and Telus.

Both after porting, and after a CSR recent reset of my network settings, I had the following APNs:

[Koodo] - sp.koodo.com - it has incorrect settings which disallow any Data.
[PC Mobile] - sp.mb.com - it has partially incorrect settings which did allow Data but not mms.
[Telus] - sp.telus.com - it has incorrect settings which disallow any Data.

Please note the [bracketed names] are merely user-friendly descriptive names.

I did not have the [Koodo] or [PC Mobile] APNs when I was on Telus. I suspect because I have a non-standard (in Canada) Android device, Public Mobile incorrectly identified it and sent me the wrong APNs. Telus had a relationship with PC Mobile, so that may explain why the PC Mobile APN was included.

After correcting the settings, I can for now send and receive MMS pictures, so issue is happily resolved.

I have contacted CSR and asked them to forward the matter to Technical Support for their review.

Re: Error in APN settings sent from Public Mobile

CatalystOne — Tue, 23 Apr 2024 18:38:16 GMT

After making manual changes to my APN and saving them, the changes were immediate without need to reboot or restart my device.

Re: Error in APN settings sent from Public Mobile

CatalystOne — Sun, 28 Apr 2024 19:55:12 GMT

Just wanted to add: APN Name: PC Mobile is just a descriptive name; you can change this to "Public Mobile" or "Go Canucks" or whatever works for you. The detail settings have to be correct.