topic Srevice in Get Support

Can't send or receive text messages

kijikid — Wed, 17 Apr 2024 18:33:43 GMT

Re: Can't send or receive text messages

hTideGnow — Wed, 17 Apr 2024 18:35:03 GMT

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Service

kijikid — Fri, 19 Apr 2024 00:45:14 GMT

Have not had text, since since public mobile activated, two days ago.

Re: Service

Chalupa_Batman — Fri, 19 Apr 2024 00:48:01 GMT

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

Queue @HALIMACS and his epic post!! 🙂

Re: Service

Phil_Adelphus — Fri, 19 Apr 2024 02:33:29 GMT

@kijikid Is everything else working ok? If so submit a ticket to support at the chat icon bottom right of this page,

Re: Service

kijikid — Fri, 19 Apr 2024 10:19:05 GMT

Yes , everything else is working!

Srevice

kijikid — Sun, 21 Apr 2024 21:47:21 GMT

Any updates on texting issues?

Thanks in advance 😃

Re: Srevice

computergeek541 — Sun, 21 Apr 2024 21:50:52 GMT

Sorry, but Public Mobile has not announced ant additonal information.

Re: Srevice

fixin1 — Sun, 21 Apr 2024 21:55:48 GMT

@kijikid - No, not yet.

Always check here:

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-FaceTime-Features/td-p/1180057

It may also be a provision error - but iMessage activation issues - no.

For re-provisioning help here:

Category	eSIM	Physical SIM card
Can be re-provisioned by removing from phone and insert into another phone?	NO - You cannot transfer them from one device to another.	Yes, it works most of the time.
Can be re-provisioned by CS_Agent?	Yes	Yes
Recommendation?	CS_Agent	Taking out SIM card from phone and inserting it into another phone.

If you need to contact CS_Agent, contact them here:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. * CS_Agents are at load due to iMessage activation issues so it may take longer than 48 hours. * They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox