topic Re: e encountered an error processing your request. in Get Support

e encountered an error processing your request.

scott027 — Sun, 21 Apr 2024 21:00:57 GMT

I can not select a plan and become a PM user as I keep getting this error each time for the last 3 weeks.

We encountered an error processing your request..... when I sign in with my account I get this the last 3 weeks. tried clearing cache, tried different browser,etc etc.... nothing works. This really discourages me from switching over .......

Re: e encountered an error processing your request.

fixin1 — Sun, 21 Apr 2024 21:07:45 GMT

@scott027 - You will have to use the app after creating ever safe to complete activation.

https://publicmobile.ca/en/ab/load-mobile-app

Then you will be up and running!

Re: e encountered an error processing your request.

scott027 — Sun, 21 Apr 2024 21:22:56 GMT

It never gives me an option to transfer my Phone # before payment.... Is this done after payment?

Re: e encountered an error processing your request.

Dunkman — Sun, 21 Apr 2024 21:26:05 GMT

@scott027 wrote:
It never gives me an option to transfer my Phone # before payment.... Is this done after payment?

@scott027

Yes, after payment, it will ask if you want to transfer your number. Need your old carrier's account number, phone number and account holder name. Ideally avoid using IME for transfer.