topic Re: Cannot receive or send SMS messages (calls work) in Get Support

Cannot receive or send SMS messages (calls work)

LK2020 — Sun, 21 Apr 2024 20:22:01 GMT

Hello I'm a new account.

ESIM setup .

I then ported my Chatr phone # and calls and data work fine with the new transferred #.

Only thing not working is the SMS send and receive.

It seems to stuck on "setting up" with the original temporarily public mobile # (which I an not using as I ported my old Chatr number).

Re: Cannot receive or send SMS messages (calls work)

LK2020 — Sun, 21 Apr 2024 19:49:47 GMT

Data works as well.

It's only SMS and MMS that is not working

Re: Cannot receive or send SMS messages (calls work)

Chalupa_Batman — Sun, 21 Apr 2024 19:58:13 GMT

First, please remove your phone number and picture ASAP! This is a public forum and not private.

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Cannot receive or send SMS messages (calls work)

hTideGnow — Sun, 21 Apr 2024 20:01:08 GMT

hi @LK2020

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Click Didnt Receive code and useemaik to receive 2FA code. Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive or send SMS messages (calls work)

Rastin — Sun, 21 Apr 2024 20:14:54 GMT

Definitely remove your number and picture as you are giving out your private info on a public forum.

Re: Cannot receive or send SMS messages (calls work)

kylewm — Sun, 21 Apr 2024 20:15:18 GMT

OP, you just doxed yourself. Also, this is the millionth post on this forum that has reported this issue. I hope PM fixes this issue for real so that people don't have to complain about it.

Re: Cannot receive or send SMS messages (calls work)

Chalupa_Batman — Sun, 21 Apr 2024 20:27:35 GMT

@kylewm wrote:
OP, you just doxed yourself. Also, this is the millionth post on this forum that has reported this issue. I hope PM fixes this issue for real so that people don't have to complain about it.

There is a post in the announcement section...

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-FaceTime-Features/td-p/1180057

I suggested that Jade "Sticky" it or "Pin" it in the support section as it would help the load of people looking for help. But nope.