Full access about login

Kong2 — Sun, 21 Apr 2024 18:36:44 GMT

Hi. I asked a question last time. But I only got answer that I needed to contact chatbot.

This is my situation. At first, I paid for a plan and tried to transfer my number from Fido that I used to use. But I couldn't get a digit code through the message in order to get full access. So I couldn't cancel and couldn't log in. (Chatbot can't figure out this problem just told me that "Access your account and let me know how to do step by step. I can't access my account then "How can I cancel my plan?")

I was rush to use my phone (Data, call, message) I decided to change my number and I paid one more time for new. I m using and can access new number with new account well without problem.

I contacted and tried to figure out what happend to my account But I couldn't. Chatbot didn't undertstand my full message and But I m still having a trouble to cancel my plan. Isn't there any customer service in person?

I m so stressful and kinda upset about this system and can't understand why there is no exact way to solve this problem cos I contacted thousand times and still couldn't get a refund. I wasted my time to do a lot. I m still worried about that is possible to pay next month as well.

I wish I solve this problem as soon as possible.

Just you know, These are similar situation.

Solved: Unable to confirm for full access - Community (publicmobile.ca)

Re: Full access about login

hTideGnow — Sun, 21 Apr 2024 18:42:56 GMT

hi @Kong2 if you cannot submit ticket with Chatbot, then just direct message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support agent will reply in 2 to 4 hours. You just need to check the Community inbox for their reply.

Re: Full access about login

Kong2 — Sun, 21 Apr 2024 18:55:37 GMT

I found only this page do you mean this one?

Re: Full access about login

hTideGnow — Sun, 21 Apr 2024 19:02:45 GMT

hi @Kong2 no, that is Chatbot.

use this link for direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Full access about login

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