topic eSIM to SIM card not working in Get Support

eSIM to SIM card not working

Miralia11 — Sun, 21 Apr 2024 18:23:37 GMT

I am new customer. Onoine, I choose eSIM card but my phone is not compatible. I brought a physical sim card but could not change the option (esim to sim). How to go back to physical sim card?

Thanksfor your help

Re: eSIM to SIM card not working

hTideGnow — Sun, 21 Apr 2024 18:32:08 GMT

hi @Miralia11 did you try to change sim card by going to the App, them Account page and find the sim card number there to update??

if you really cannot update the sim card number, direct message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: eSIM to SIM card not working

Dunkman — Sun, 21 Apr 2024 19:14:29 GMT

@Miralia11

You should be able to change your SIM card number via your self service account.

Under profile section: