topic Re: Invoice in Get Support

Invoice

BarryBond — Sun, 21 Apr 2024 14:14:45 GMT

I was told by the community member I'd receive an invoice within 20 business days. It's now been more than 30 business days. Why is it so difficult to get an invoice? Please help.

Re: Invoice

hTideGnow — Sun, 21 Apr 2024 14:16:31 GMT

Hi @BarryBond

did you open ticket and told by CS_agent?

if you already message CS_agent before, go back to the inbox, look for CS_agent's reply and reply the message and ask for update.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if you cannot find the reply, then message them again using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Invoice

Yummy — Sun, 21 Apr 2024 14:25:04 GMT

Community member is a customer like yourself and they have no power to do anything except to post here.

Did you open a ticket requesting invoice? If not, open it and agent will assist you.

Re: Invoice

BKNS27 — Sun, 21 Apr 2024 16:00:38 GMT

@BarryBond

Depending how far back you need the invoice. You can login to your account and go back 3 to 12 months drop-down menu on the Payment section and print it out.