Account Link to Temporary Number

MarieP2 — Sun, 21 Apr 2024 03:01:11 GMT

My Public Mobile account is linked to my temporary number, which I no longer have since my account was transferred to the number I originally had, so now I can't log in. How can I reach customer support without logging in?

Re: Account Link to Temporary Number

softech — Sun, 21 Apr 2024 04:38:00 GMT

@MarieP2

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email

Once you logged in, if you are using the browser, go to Profile page, click Manage EverSafe ID and then update the phone number there

https://myaccount.publicmobile.ca/en/account/my-profile

If you are using the PM app, go to Accout page, click Manage Login (Secured by EverSafe) and you can update the phone number

If you cannot login My Account still, ask support to help. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Account Link to Temporary Number in Get Support

Account Link to Temporary Number

Re: Account Link to Temporary Number