topic Re: SMS Issues in Get Support

SMS Issues

Elm — Sat, 20 Apr 2024 03:23:25 GMT

Hi!

Anyone can help me on what yo do. I cannot send and receive text messaging.

Re: SMS Issues

Chalupa_Batman — Sat, 20 Apr 2024 03:25:42 GMT

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: SMS Issues

Phil_Adelphus — Sat, 20 Apr 2024 09:48:13 GMT

@Elm Are you a new customer? If everything else is working, especially incoming calls, then it is likely the current technical issue and you can contact customer service via the chat/message icon bottom right of this page to submit a ticket. While there isn't a general fix yet it can be fixed on an individual basis.

Re: SMS Issues

Elm — Sun, 21 Apr 2024 01:26:54 GMT

Thank you Phil. My SMS is working now.

Re: SMS Issues

Elm — Sun, 21 Apr 2024 01:30:01 GMT

Hi Chalupa,

Thank you very much. My SMS is working now.

Re: SMS Issues

computergeek541 — Sun, 21 Apr 2024 01:59:31 GMT

self solution removed

Re: SMS Issues

Elm — Sun, 21 Apr 2024 02:01:37 GMT

I need to risk a ticket

Re: SMS Issues

computergeek541 — Sun, 21 Apr 2024 02:05:19 GMT

@Elm wrote:
I need to risk a ticket

Please do not continually give solutions to yourself. This isn't fair to others. I have removed the self solution again.