topic Re: Changing Credit Card info in Get Support

Changing Credit Card info

raemar_hun — Sun, 21 Apr 2024 01:09:39 GMT

Does anyone else have a problem actually inputing info into the required boxes on this website? I am trying to change credit card info, I have followed all instructions, but the page is unresponsive, the tabs cannot be selected or highlighted or typed in! I have to change the card registered to this account but literally am not allowed to type anything, or submit a ticket, or get any answers elsewhere! This is not the only part of the account that doesn't respond, there are many sections of this website that exhibit the same responses. My phone and service is working well, and am pleased, but this website is a nightmare to access/use/login. Thanks for any help.

Re: Changing Credit Card info

hairbag1 — Sun, 21 Apr 2024 01:20:01 GMT

@raemar_hun

for FAST relief...get to Shell gas and buy payment vouchers then dial 611 to add 'em to your account. OR...on-line vouchers are at muskbird.com

Then deal with credit card update at your leisure.

added...one would think that the payment section would be bullet-proof eh...not so with the place.

Re: Changing Credit Card info

colleeno — Sun, 21 Apr 2024 01:29:36 GMT

Have you tried using the Public Mobile app? You can download it from the Apple App Store or Google Play. I had no problems updating the credit card info using the app for both my and my husband’s accounts recently. It has been suggested to ensure “Location Services” is turned on for the app.

Re: Changing Credit Card info

Chalupa_Batman — Sun, 21 Apr 2024 02:14:32 GMT

Hello @raemar_hun

Public Mobile has had issues with updating credit cards for a while. It was fixed for a bit then broke again and they can't seem to fix it again. So please create a ticket by contacting customer service so they can fix it for you.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Changing Credit Card info

will13am — Sun, 21 Apr 2024 02:25:37 GMT

@colleeno wrote:
Have you tried using the Public Mobile app? You can download it from the Apple App Store or Google Play. I had no problems updating the credit card info using the app for both my and my husband’s accounts recently. It has been suggested to ensure “Location Services” is turned on for the app.

^^^ This ^^^. Use the app with full location permission granted.

Re: Changing Credit Card info

raemar_hun — Sun, 21 Apr 2024 02:29:39 GMT

Thank you, I've tried that multiple time unsuccessfully, my message cannot be delivered for whatever reason. That is why i've posted on here.

Re: Changing Credit Card info

Chalupa_Batman — Sun, 21 Apr 2024 02:44:29 GMT

@raemar_hun wrote:
Thank you, I've tried that multiple time unsuccessfully, my message cannot be delivered for whatever reason. That is why i've posted on here.

Try the direct link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437