topic Texting and sending messages in Get Support

Texting and sending messages

Rene43 — Sat, 20 Apr 2024 23:50:27 GMT

I am unable to send or receive texts since I joined Public Mobile and had my phone number transferred from Bell on April 18.

Re: Texting and sending messages

softech — Sat, 20 Apr 2024 23:55:13 GMT

@Rene43

PM has problem provisioning text capability for new activations. ( And if you are an iPhone user, iMessage activation is impacted without a working SMS. )

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Texting and sending messages

phaceplant — Sun, 21 Apr 2024 00:40:20 GMT

My wife just switched to Public today and cannot receive text message. She cannot follow the above instructions to open a ticket via the Chatbot because she needs to login. However, to login she needs to receive a text message for the 2FA and she cannot receive text messages. How do we get out of this cycle??

Re: Texting and sending messages

softech — Sun, 21 Apr 2024 00:55:57 GMT

@phaceplant

Just message CS agent directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Texting and sending messages

phaceplant — Sun, 21 Apr 2024 02:21:25 GMT

Thank you. What is the expected turn around time from a CS agent on this? We are completely stuck between unable to use PM, even login to her own PM account (without 2FA texts coming through), nor leave to another provider for the same reason.

Re: Texting and sending messages

Rastin — Sun, 21 Apr 2024 02:39:15 GMT

Under where you enter the code there a link. Did not get code. Click on it and you can send it to your email instead of a text