topic Re: Cannot receive or send texts in Get Support

Cannot receive or send texts

Colb21 — Sat, 20 Apr 2024 19:00:33 GMT

I’ve recently switched from a company Rodger’s account to PM they sent me a confirmation that I’m able to switch my number but I did not reply within 90 minutes because I did not know it was needed as the text did not say it was needed.

I can use data, make calls but cannot receive or send text messages I have an iPhone and on messages in settings under iMessage my number just says activation error.
I’ve tried all of the websites tips with shutting down phone removing and putting SIM card back in and nothing is working is there any way to fix this Rodger’s says they have no access to my number now and cannot resend the activation message

is there any way to fix this or will I have to get a new number

it has also been over 43 hrs since I tried to switch

thanks

Re: Cannot receive or send texts

Chalupa_Batman — Sat, 20 Apr 2024 19:02:38 GMT

I will send you a phone number to call to get it fixed up. Check the top right corner mail box.

Public Mobile is dealing with issues when it comes to SMS on Android and iMessages and FaceTime and such. There is no ETA of when it will be resolved. Here is their announcement.

Hey Community,

We are aware that some of you are currently unable to successfully use iMessage and or FaceTime features, and we understand how frustrating this can be. Our teams are working diligently to find the cause.

In the meantime, please try troubleshoot steps:
Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

We apologize for any inconvenience this may have caused and will continue to keep you updated.

Thank you,

Public Mobile Team

Keep an eye on this thread as they SHOULD update it when things are fixed.

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-F...

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Cannot receive or send texts

HALIMACS — Sat, 20 Apr 2024 19:03:04 GMT

Reach out to customer support, @Colb21

Try resetting your network connections first ....

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Cannot receive or send texts

kingkawhi — Sun, 21 Apr 2024 13:10:45 GMT

im having the same problem with my samsung and wife iphone starting to think switching was a mistake we are currently trying to build a home so not being able to text and sometimes recieve calls is really fraustrating