topic Re: New iOS app in Get Support

New iOS app

SarahWei — Sat, 20 Apr 2024 14:09:22 GMT

I upgraded iOS app one or two months ago. The new app cannot display real-time data usage in usage summary. It displays the data usage on Mar 31 while today is April 20. The old app that I used last year always shows up-to-data data usage. I updated app this morning. The problem remains. Any clue?

Re: New iOS app

softech — Sat, 20 Apr 2024 13:59:30 GMT

@SarahWei

for me, I swipe down to force a refresh and it always work

Re: New iOS app

fixin1 — Sat, 20 Apr 2024 14:03:15 GMT

@SarahWei - Pull down on the screen to refresh OR force close the app and re-open it to refresh.

Re: New iOS app

SarahWei — Sat, 20 Apr 2024 14:59:48 GMT

It works. But I cannot think of any reason for keeping old data usage and have to manually forced to the up-to-date data usage. I don’t accept it as a solution. Thank you!

Re: New iOS app

SarahWei — Sat, 20 Apr 2024 15:00:09 GMT

Thank you!

Re: New iOS app

fixin1 — Sat, 20 Apr 2024 15:03:23 GMT

@SarahWei - Some people have been having that issue, although my data usage updates every time I go into the app, even if it was forced closed. It would sit for 1-2 seconds on the old usage before updating to the latest usage.

Your welcome!