topic Re: Not receiving SMS messages after port from Bell Mobility in Get Support

Not receiving SMS messages after port from Bell Mobility

JM00 — Sat, 20 Apr 2024 12:14:56 GMT

Yesterday we transferred from Bell Mobility.

Calls work, and data works. SMS does not work.

iMessage is stuck 'verifying' against my phone number.

Re: Not receiving SMS messages after port from Bell Mobility

Phil_Adelphus — Sat, 20 Apr 2024 12:54:08 GMT

@JM00 There's currently a known issue with SMS texts that customer service need to fix, you can open a support ticket using the chat/message icon bottom right of this page.

Re: Not receiving SMS messages after port from Bell Mobility

Moultz — Sat, 20 Apr 2024 13:31:10 GMT

Had same issue when transferring from Virgin earlier this week.
Chat Agent had to adjust something internally on PMs end and all is good now.

Re: Not receiving SMS messages after port from Bell Mobility

JM00 — Sat, 20 Apr 2024 14:57:16 GMT

Thanks - once I got thru the chatbot, I submitted a ticket. The agent did a "network reset" on their end and it worked.

Now going thru the same thing for my wife