topic Roaming issuesService in Get Support

Roaming issuesService

Flaco1951 — Sat, 20 Apr 2024 11:00:39 GMT

I have the 50g Data Canada and USA calls and messages package. When going to call a person in Roam after dialing the phone the call does not go through it says calling then ends. When receiving a call it goes to voicemail immediately the phone does not ring . I was on AT&T. 2nd issue when on data it goes from LTE to 5G it flashes back and forth and the Data does not work either

Re: Roaming issuesService

HALIMACS — Sat, 20 Apr 2024 11:13:03 GMT

@Flaco1951

Is your device VoLTE enabled? That would certainly help with calling on the AT&T network.

You might also want to try manually connecting to the T-Mobile network if you're having issues with data.

Of course, whichever service you connect to you need to make sure your roaming switch is toggled on when in the US.

Re: Roaming issuesService

Handy1 — Sat, 20 Apr 2024 11:13:11 GMT

@Flaco1951 Set phone to 4G/LTE not 5G and try to connect to T mobile . See if that helps

Re: Roaming issuesService

Phil_Adelphus — Sat, 20 Apr 2024 11:13:43 GMT

@Flaco1951 Firstly 5G reportedly doesn't work on AT&T, so try T-Mobile and start off on 4G/LTE. Don't try and connect to Verizon as it won't work (not a PM roaming partner). You do have data roaming turned on I assume? For voice calls the phone needs to be VoLTE enabled by Public Mobile because the USA have shut down their 3G networks. If not a VoLTE approved/enabled phone the only option for voice calls in the USA is T-Mobile's 2G network where it still exists (it too is being shut down). Is your phone on the VoLTE list, scroll down this link

https://www.publicmobile.ca/en/on/get-help/articles/volte