topic Re: Using data in the US in Get Support

Using data in the US

gavinhee2 — Sat, 20 Apr 2024 06:34:56 GMT

Hello,

I just bought a bundle for talk and text and 3 gb to use in the US that lasts 15 days. Do i need to turn something on in my phone or do i just keep using my phone and the data normally like i do when i am in Canada?

I have an android phone and see in Settings > Connections > Mobile Networks , there is a switch called Data Roaming. Does this need to be flipped on once i am in the US?

Gavin

Re: Using data in the US

hTideGnow — Fri, 19 Apr 2024 19:50:49 GMT

HI @gavinhee2

what phone you have?

try VoLTE by manually connect to AT&T and T-Mobile, leave Network mode to Automatic

if still no talk, try manually connect to T-Mobile again but change network mode to 2G

Re: Using data in the US

Phil_Adelphus — Fri, 19 Apr 2024 19:54:55 GMT

@gavinhee2 Yes you need to turn data roaming on. Hopefully you're going soon because the 15 days starts from purchase.

Re: Using data in the US

DennyCrane — Sat, 20 Apr 2024 02:57:54 GMT

On your phone in your network/sim settings:

1) Turn data roaming ON

2) Set Preferred Network to 4G/LTE (not 5G, because AT&T 5G doesn't work)

3) Ensure you're connected to AT&T or T-Mobile. If it doesn't connect automatically, do so manually.

4) For phone calls you need a VoLTE compatible phone:

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Using data in the US

gavinhee2 — Sat, 20 Apr 2024 04:23:57 GMT

thx. does the 15 days last even if i leave the US and come back in within those 15 days? i plan to go tomorrow to test things out but my trip isn't till the following weekend.

Re: Using data in the US

DennyCrane — Sat, 20 Apr 2024 04:31:16 GMT

@gavinhee2 It lasts for 360 hours from the time you purchase it. You can come and go as many times as you like within those 360 hours.