topic Re: USA/ Canada Plan, Data not working in USA in Get Support

USA/ Canada Plan, Data not working in USA

benhedge — Sat, 20 Apr 2024 06:15:36 GMT

I’m in Florida right now and it’s really spotty. Even though it will say I have full bars of data, nothing will load, iMessages won’t send. Sometimes it will work, sometimes it won’t. Any fixes for this? I have roaming enabled. I have the 60gb/month 5g unlimited everything else USA/Canada plan.

Re: USA/ Canada Plan, Data not working in USA

hairbag1 — Sat, 20 Apr 2024 02:20:17 GMT

@benhedge

your email should be working as expected...right ? Talk may be an issue if you don't have a volte enabled cellphone. If that's the case, try manually selecting 2G for talk and use only T-Mobile. Without a volte enabled phone you're limited to 2G for talk...which will be less than great.

Re: USA/ Canada Plan, Data not working in USA

hTideGnow — Sat, 20 Apr 2024 02:23:21 GMT

HI @benhedge

it's a bit hard to connect 5G in US for some reason. Try using 4G or LTE

and try manually connect to T-Mobile and AT&T , test both networks

Re: USA/ Canada Plan, Data not working in USA

benhedge — Sat, 20 Apr 2024 02:24:08 GMT

Talk and sms message work fine… data is the main issue. Sometimes it will work, sometimes it won’t. My phone has volte

Re: USA/ Canada Plan, Data not working in USA

colleeno — Sat, 20 Apr 2024 16:42:50 GMT

Ensure data roaming is turned on. If your phone is 5G, change it to LTE or 4G. Turn off auto network selection and manually choose T-Mobile or AT&T. They are the only PM roaming providers. (Verizon won’t work.) If you find you can connect to T-Mobile using LTE/4G, you can then try changing your phone back to 5G. (Others in the Community have stated that AT&T won’t work with 5G.)

Re: USA/ Canada Plan, Data not working in USA

hairbag1 — Sat, 20 Apr 2024 02:40:12 GMT

@benhedge

make sure to disable Wifi Assist in the settings on your phone.

Re: USA/ Canada Plan, Data not working in USA

DennyCrane — Sat, 20 Apr 2024 02:52:52 GMT

Change your network settings to 4G preferred. AT&T 5G won't work, and is likely what's causing you problems. And make sure you're connected to either T-Mobile or AT&T (not Verizon). And of course make sure data roaming is on.

Re: USA/ Canada Plan, Data not working in USA

O_B1234 — Sat, 20 Apr 2024 13:53:26 GMT

I’m having the exact same issue as the first prompt in this thread. This comment solved the issues for me! Thank you!

Re: USA/ Canada Plan, Data not working in USA

colleeno — Sat, 20 Apr 2024 15:12:20 GMT

You’re welcome! I’m happy to have helped. 😊