topic Re: iPhone 13 can’t send and receive SMS in Get Support

iPhone 13 can’t send and receive SMS

PierreDan — Sat, 20 Apr 2024 02:34:44 GMT

Hi got a plan 2 days ago on eSIM.

Everything works well. Data, phone but sms are not sending / receiving.

APN : isp.mb.com

I tried changing it to SP.MB.COM but same result.
Powered off and on .

only thing I didn’t do it reset network setting as I don’t want to loose my wifi password. Would do it if I was sure it would solve my issue but I have doubts …

Re: iPhone 13 can’t send and receive SMS

hTideGnow — Sat, 20 Apr 2024 02:36:22 GMT

HI @PierreDan

Yes, if only SMS an issue, it is a PM system problem with new activation. Voice, data both work but just SMS is the problem. And with the SMS problem, it will affect account verification. PM is aware of the problem and can only fix the issue one account at a time.

Please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: iPhone 13 can’t send and receive SMS

PierreDan — Sat, 20 Apr 2024 02:41:34 GMT

Thanks @hTideGnow

I just used your link to submit a ticket. 🙏

Re: iPhone 13 can’t send and receive SMS

PierreDan — Sat, 20 Apr 2024 11:40:59 GMT

Problem is solved. Got this from support this morning :

Hello there!

My name is XXXXX and I will be happy to help you today.
Please restart your phone, I reset the SMS Center number.

If necessary, visit Settings, Reset, Reset Network, nothing else.

Kind Regards
XXXXX
CS_Agent PM

Re: iPhone 13 can’t send and receive SMS

computergeek541 — Sat, 20 Apr 2024 12:02:08 GMT

self solution removed