topic Re: Reset password not working in Get Support

Re: Reset password not working

Vestina123 — Tue, 04 Jan 2022 20:48:28 GMT

I have the same problems and I tried 10 times but still not work,please let me know how to make it work.

Re: Reset password not working

Mary_M — Thu, 29 Mar 2018 13:01:09 GMT

Thank you for taking the time to reach out to us and post on our community!

Oh no! It seems like you need some help resetting your self-serve password in order to regain access. We can most definitely help you out with this, can you please send us a private message including your details?

Let's keep the conversation going 🙂

Mary

Re: Reset password not working

mali — Thu, 29 Mar 2018 14:13:46 GMT

I cant reset my password it keeps locking me out. where can i send a "private message"?

Re: Reset password not working

Luddite — Thu, 29 Mar 2018 16:35:07 GMT

@maliwrote:
I cant reset my password it keeps locking me out. where can i send a "private message"?

Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).