topic Re: Is there any proof contact a CS Agent will resolve this problem?? in Get Support

Is there any proof contact a CS Agent will resolve this problem??

Chalupa_Batman — Fri, 19 Apr 2024 23:58:38 GMT

With regards to this issue with texting, iMessages and Facetime, see link below.... does sending them to a CS Agent actually resolve anything? Or are we just wasting everyone's time? Can they actually do anything? And if they can, why hasn't the link been updated with a resolution? Yes, I have my cut and paste statement that I use because I am following Jade's lead with that link, until it's updated, I'm not suggesting customers contact customer service. Should I be suggesting them to go to customer service?

https://productioncommunity.publicmobile.ca/t5/Announcements/Open-Issue-Trouble-using-iMessage-amp-FaceTime-Features/td-p/1180057

Re: Is there any proof contact a CS Agent will resolve this problem??

hTideGnow — Sat, 20 Apr 2024 00:00:07 GMT

Hi @Chalupa_Batman

yes, couple of them came back and confirm support able to resolve the issue, get the text function back and able to get the iMessage registration

Re: Is there any proof contact a CS Agent will resolve this problem??

hTideGnow — Sat, 20 Apr 2024 00:07:03 GMT

HI @Chalupa_Batman

this is one of them the issue resolved

https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-message-not-working-with-my-phone-number-transferred-to/td-p/1183758

Re: Is there any proof contact a CS Agent will resolve this problem??

Chalupa_Batman — Sat, 20 Apr 2024 00:08:35 GMT

@hTideGnow wrote:
HI @Chalupa_Batman
this is one of them the issue resolved
https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-message-not-working-with-my-phone-number-transferred-to/td-p/1183758

OK. The question now is, what was the resolution? Furthermore, why isn't the announcement link updated with a solution or resolution?

Re: Is there any proof contact a CS Agent will resolve this problem??

hTideGnow — Sat, 20 Apr 2024 00:09:36 GMT

HI @Chalupa_Batman

then, this is something you need to submit ticket with pm support 🙂

Re: Is there any proof contact a CS Agent will resolve this problem??

hTideGnow — Sat, 20 Apr 2024 00:18:47 GMT

HI @Chalupa_Batman

this one also got it resolved
https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-receive-texts-and-iMessage-and-FaceTime-not-working-after/m-p/1183126/highlight/true#M819985

another confirmed resolved case but taking a longer route, but new sim card:
https://productioncommunity.publicmobile.ca/t5/Get-Support/Resolved-SMS-and-iMessage-Issue-with-New-SIM-Card/td-p/1183050

Re: Is there any proof contact a CS Agent will resolve this problem??

fixin1 — Sat, 20 Apr 2024 00:27:48 GMT

@Chalupa_Batman - It is really odd that J_PM is taking absence time so they may never update it - or some other PM person will change it.

Re: Is there any proof contact a CS Agent will resolve this problem??

hairbag1 — Sat, 20 Apr 2024 00:35:01 GMT

@fixin1 wrote:
@Chalupa_Batman - It is really odd that J_PM is taking absence time so they may never update it - or some other PM person will change it.

J_PM is leaving as part of the elimination of PM benefit along with Rewards. 🤣

Now we get points for "contests"...wahooooo !!

Re: Is there any proof contact a CS Agent will resolve this problem??

fixin1 — Sat, 20 Apr 2024 00:54:24 GMT

@hairbag1 - Maybe J_PM got kicked off the team as PM or TELUS is trying to give their higher ups more $$$.

Re: Is there any proof contact a CS Agent will resolve this problem??

Phil_Adelphus — Sat, 20 Apr 2024 15:22:08 GMT

@Chalupa_Batman Since at least some are reporting getting it fixed individually I am telling people to submit a ticket. I'm assuming there are others getting the fix from support who aren't coming back to tell us. I think if the only response I got as a new customer was to sit it out as there may be a general fix coming, I'd be straight off to another provider, people won't want to wait indefinitely for SMS to maybe start working at some unknown time in the future.

See where a couple of people got it resolved by support

https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-receiving-SMS-messages-after-port-from-Bell-Mobility/td-p/1186103