topic In the US in Get Support

In the US

RayParker — Sat, 20 Apr 2024 06:24:02 GMT

Using my wife’s phone, In Florida now, have CanadaUS PLAN, no internet. Turned phone on and off, toggled airplane mode.finally did a Network Reset,now unable to make or receive calls.says I’m on AT&Thow to fix, anybody?

Re: In the US

hairbag1 — Fri, 19 Apr 2024 21:56:04 GMT

@RayParker

make sure Roaming Data is enabled for data to work.

Restart phone. Try selecting either of T-Mobile or AT&T.

Is you phone on PM's volte whitelist ? If not you need to manually select 2G for calling and only T-Mobile....but service will be poor, at best.

Re: In the US

Chalupa_Batman — Fri, 19 Apr 2024 21:57:14 GMT

Hey @RayParker

Go into your network settings, turn off automatic and choose T-Mobile. Then make sure your your Cellular Data is on and your roaming is on then reboot.

Re: In the US

Ttrucker — Fri, 19 Apr 2024 21:57:44 GMT

Did you turn Data Roaming to “On”?

Re: In the US

hairbag1 — Fri, 19 Apr 2024 21:58:57 GMT

@RayParker

click this for some info on volte, scroll to bottom to see if yours is on the "whitelist".

https://www.publicmobile.ca/en/bc/get-help/articles/volte

Re: In the US

hTideGnow — Fri, 19 Apr 2024 22:04:40 GMT

HI @RayParker

try connect to T-Mobile first. change the network mode to Automatic and test again the voice calls

if still not working, connect to T-Mobile but change the network mode to 2G and test once more time

Re: In the US

colleeno — Fri, 19 Apr 2024 22:05:27 GMT

Try changing your phone to 4G or LTE. Supposedly that will work better with AT&T. 5G will work with T-Mobile.

Re: In the US

RayParker — Fri, 19 Apr 2024 23:03:19 GMT

Thank you

Re: In the US

RayParker — Fri, 19 Apr 2024 23:03:34 GMT

Yes

Re: In the US

RayParker — Fri, 19 Apr 2024 23:03:59 GMT

Tried this internet keeps dropping

Re: In the US

computergeek541 — Sat, 20 Apr 2024 02:54:19 GMT

Re: In the US

RayParker — Sat, 20 Apr 2024 20:10:19 GMT

Manually picking AT&T and switching to 4G/LTE Seems to work!