topic Re: No incoming calls after porting in Get Support

No incoming calls after porting

SL5 — Tue, 04 Jan 2022 20:48:28 GMT

Dear friends,
I ported 2 lines from zoomers (family plan) yesterday afternoon. 1 line OK but the other line up to now has no incoming calls, all incoming calls are directed to my old zoomers VM. I have tried several ways from the forum but still not working. Could you please help? Thank you very much!

Re: No incoming calls after porting

McLaren — Sun, 30 Oct 2016 13:18:14 GMT

Sounds like an incomplete port for that second line. I'll tag a moderator for you so they can look at it when they're online. @Shazia_K

Re: No incoming calls after porting

srlawren — Sun, 30 Oct 2016 16:50:00 GMT

@SL5 I agree with @McLaren. Can you please send @Saray_O a private message with your Zoomer account number, Zoomer phone number, and your PM SIM card number, and she can re-request the port for you. Please note the moderators are a bit overloaded at the moment with so many people coming to PM for the promo plan, so please try to be patient as it may take a while to get to your request.

Re: No incoming calls after porting

elanto — Mon, 17 Sep 2018 01:25:18 GMT

i just activate my account and ported my no. from pc mobile the telephone no is 778 228 4211 i can call but no incoming call instead it goes automatically on voice mail no ring that i heard

Re: No incoming calls after porting

Anonymous — Mon, 17 Sep 2018 02:44:24 GMT

Hi @elanto. Welcome to Public Mobile (PM). First off, since this is a public forum, you should not put any private information (your phone number) in your post [you can edit the post by clicking the 3 dots at the top corner of the post]. Also, this is a very old topic. In the future, you should always start a new topic for a new question.

As for your issue, was your PC mobile plan prepaid, or post paid? If it was post paid, then it is actually an account that is part of the Telus family. In this situation, your PM account email address MUST be different from the email address that was on your PC mobile account in order for the transfer to go through. If your PC mobile account was post paid, then the transfer (port) might simply be stuck. In either case, you would need the assistance of a member of the moderator team to help get your account fixed up. In the meantime, your old SIM should still be functional. Keep in mind that you must not cancel your PC mobile account prior to the number transfer being completed. When contacting the moderators, include your new PM account number and account PIN in order to speed up identification. Also include as much detail as possible in the initial message, in order to save some back and forth. There is currently a higher than normal backlog with the moderators, so it might take a day or two until you get a response.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.