topic A1 Forbidden in Get Support

A1 Forbidden

jodyyp — Sat, 20 Apr 2024 06:27:07 GMT

Trying to log into new account and get A1 Forbidden notification. Can't log in via app, not on website.

Help?

Re: A1 Forbidden

hairbag1 — Fri, 19 Apr 2024 21:51:36 GMT

try using a laptop, but clear cache files..use browser such as Firefox and Chrome work best. If still fial, message Customer Support using this link...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...have you successfully created your new account yet ? You can only use the free PM app to activate the account.

Re: A1 Forbidden

jodyyp — Fri, 19 Apr 2024 22:22:33 GMT

It does not work on laptop or app.

I don't understand what you mean about app only working for set up. Do you mean I can't look at my account there?

I can't log in anywhere to see my account.

Re: A1 Forbidden

hairbag1 — Fri, 19 Apr 2024 22:27:11 GMT

@jodyyp wrote:
It does not work on laptop or app.
I don't understand what you mean about app only working for set up. Do you mean I can't look at my account there?
I can't log in anywhere to see my account.

What I meant was...in order to successfully create your new PM account, you need to do it using the PM app. You can also use the app to access your account. Once account is created, you can also use a laptop to access your PM account.

Re: A1 Forbidden

jodyyp — Fri, 19 Apr 2024 22:29:51 GMT

Thanks. I have done all that and I get A1 Forbidden when I try to access account. Have tried laptop (both Edge and Chrome) and app on phone. All the same.

What is the solution?

Re: A1 Forbidden

hairbag1 — Fri, 19 Apr 2024 22:35:45 GMT

@jodyyp

have you been able to successfully create a PM account ? Has your PM plan ever worked as expected or are you still trying to work out the kinks ?

Re: A1 Forbidden

jodyyp — Fri, 19 Apr 2024 22:36:51 GMT

I am brand new as of today. It has never worked.

Re: A1 Forbidden

hairbag1 — Fri, 19 Apr 2024 22:41:49 GMT

@jodyyp

okay then...so how far did you get in the activation process ? You used the PM app for activation...right ? Here's something to read that might help..

https://www.publicmobile.ca/en/bc/get-help/articles/subscribing

Re: A1 Forbidden

jodyyp — Fri, 19 Apr 2024 22:49:56 GMT

@hairbag1

I have activated and can make calls and send texts. I cannot sign into my account or check anything. It's very strange.

Re: A1 Forbidden

hairbag1 — Fri, 19 Apr 2024 23:16:42 GMT

@jodyyp

ok...now we know you at least have an active Pm account. So, click this link to message Customer Support. Give them as much account info as you can...ie; ph number, account number, name on account, PM pin number...etc..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of the page will be highlighted when they respond to you. Good luck.

Re: A1 Forbidden

jodyyp — Sat, 20 Apr 2024 00:41:50 GMT

@hairbag1 thanks for your help.

I will send a message. But without being about to access account I don't even have account number (it's ghosted in emails).

How long does it usually take to get a response? Turns out I can call out, but I'm not receiving calls and none of my texts are going to their intended recipients. In absence of customer service to help, I'm starting to wonder if changing over was a mistake!