topic Re: QR code for sim needed in Get Support

QR code for sim needed

Celeste11 — Fri, 19 Apr 2024 19:31:17 GMT

How do I get a QR code to activate my new phone?

Re: QR code for sim needed

softech — Fri, 19 Apr 2024 19:40:15 GMT

You just need to use the app to get a new sim fro free

To get a new eSIM, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM. Once it confirms your phone is eSIM compatible, click Pay $ and Install. The system will notice you got an esim before and won't charge you for this new one. Then just following the prompt to complete and purchase and install eSIM on your devic

Re: QR code for sim needed

hTideGnow — Fri, 19 Apr 2024 19:40:17 GMT

HI @Celeste11

you can rebuying it for free using the app. Just download PM app on the new phone and go to account page and buy new, they won't really charge you

Re: QR code for sim needed

MichaelHunter — Sat, 20 Apr 2024 03:56:06 GMT

Problem is that you can’t pay!!! A warning screen appears and blocks out payment option.

Re: QR code for sim needed

softech — Sat, 20 Apr 2024 03:57:50 GMT

@MichaelHunter

member were able to "free" rebuy without trouble. In your case, you might want to have support to help, please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there