topic Re: Service tickets in Get Support

Service tickets

Ju1234 — Tue, 04 Jan 2022 20:48:26 GMT

How will I know when a service ticket is resolved?

I was told it would be in the next 7 days

Do I have to wait the whole 7 days?

Will I be notified when the ticket is resolved?

Re: Service tickets

imcphers — Sun, 30 Oct 2016 12:37:59 GMT

What type of issue are you experiencing?

Folks in the community might be able to help or it might be quicker to reach out to a moderator to address the issue.

Re: Service tickets

Ju1234 — Sun, 30 Oct 2016 13:18:45 GMT

It was an issue with the refer a friend not working on my number

PM rep said to wait 7 days

Do you know if it takes the whole 7 days

and will I be notified when the ticket is resolved

Re: Service tickets

McLaren — Sun, 30 Oct 2016 13:22:52 GMT

You can follow up with them after 7 days. Usually a ticket goes to the technical team so they have to wait on them.

Re: Service tickets

imcphers — Sun, 30 Oct 2016 13:31:55 GMT

If you don't have your issue resolved after 7 days, just private message a moderator to get it fixed.

Re: Service tickets

mimmo — Sun, 30 Oct 2016 13:46:11 GMT

If contacting the mods, even as a folowup, (especially 7 days later) always include as much info, ie the ticket number your number and the referal numbers you are discussing. It will help resolve the issue faster. I wentthrough a similar issue last week (contacted after 7 days) and the first responce to my follow up was to ask for the details again.

Re: Service tickets

Ju1234 — Sun, 30 Oct 2016 13:55:05 GMT

So your saying if I dont contact them I will not be notified when the issue is resolved

Re: Service tickets

mimmo — Sun, 30 Oct 2016 15:26:37 GMT

Once the issue is resolved, won't you see the refer a friend reward in you account? That is what happened to me, and how I knew that my issue was resloved/wan't resloved.

I also recieved a private message from one of the moderators stating that the issue was resolved (this was after sending them my followup message after the 7 days)

Re: Service tickets

computergeek541 — Sat, 27 Jun 2020 17:50:16 GMT